Terms & Conditions.

1About these terms

These terms apply to every Bell-Us service. “Bell-Us”, “we” and “us” mean Ring Us (Pty) Ltd (VAT number 9659779178), Suite 34 Regus Business Centre, Southdowns Ridge Office Park, John Vorster Drive, Southdowns. “You” means the person or business that registers an account or orders a service.

By registering an account or ordering a service you agree to these terms. Please also read our FAQ and our legal information page.

2Our services

Bell-Us provides business voice services over the internet (VoIP) on the PortSIP platform:

• Softphone – your business number in the free PortSIP app on your smartphone.
• Landline – a business landline that can ring on several phones, with a cordless or desk handset if you choose one.
• Call centre solutions – quoted to your team size.
• Unlimited Internet – South Africa only.

We currently serve South Africa (ZAR), Botswana (BWP), Zimbabwe (USD). The services, prices and currency for each country are shown on that country’s page of our website.

Calls over the internet need a working internet connection and power. Call quality and availability depend on your connection and device.

3Registration and RICA documents

• To register an account you only need an email address and a contact number (with your name and a password).
• When you choose a service, we will ask for a copy of your ID (or passport) and a proof of residence. In South Africa this is required for RICA.
• We activate your number only after we have received these documents.
• You must give us true, complete and current information and tell us when it changes.

4Fees, billing and payment

• Once-off fees (such as the setup fee and, where it applies, the handset handling fee) are billed once.
• Your first month is pro-rated from your start date to the end of that month. After that, services are billed in full on the 1st of every month.
• Invoices are payable within 7 days of the invoice date.
• Payment is made online through our payment providers (Paystack and Stripe in South Africa; Stripe in Botswana and Zimbabwe), in the currency of your country’s page.
• Failed payments: if a payment fails we retry it 3 times. If it is still unpaid after the third retry, your services are suspended until the amount due is paid.

5Handset handling fee and equipment

• The handset handling fee is non-refundable.
• All handsets and other equipment we provide remain the property of Bell-Us. Paying the handset handling fee does not transfer ownership to you.
• You must take reasonable care of the equipment and may not sell it, give it away or use it as security.
• When your service is cancelled you must return the equipment to Bell-Us.

6Acceptable use

You may not use our services, or allow anyone else to use them:

• for anything unlawful, fraudulent or abusive, including harassment or threatening calls;
• for unsolicited bulk or automated calls (spam or robocalls);
• to interfere with, damage or gain unauthorised access to our systems, the PortSIP platform or other networks; or
• by sharing your login or app credentials with people you have not authorised.

You are responsible for all use of your account and numbers. We may suspend a service immediately if we reasonably believe it is being misused, and we will tell you why.

7Cancellation

• Our services are month-to-month, with no long contract.
• To cancel, contact us through Contact in your customer portal or at info@bell-us.co.za. We will confirm the cancellation and the date your service ends in writing.
• Equipment must be returned when your service is cancelled (see section 5).
• Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act, where they apply.

8Privacy (POPIA)

We process your personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

• What we collect: your name, email address and contact number; your ID and proof of residence; your service, billing and payment records; and information needed to provide calls and support.
• Why: to open and run your account, verify your identity (RICA), provide and support your services, bill you, and meet our legal obligations.
• Who sees it: Bell-Us staff who need it; our payment providers (Paystack, Stripe), who handle card details – we do not store your card number; our service providers that run our platforms; and, if a Bell-Us agent referred you, that agent (your name, plan, monthly amount and status). We do not sell your information.
• Agent referrals: how we record referral visits is explained on our legal information page.
• Your rights: you may ask to see, correct or delete your personal information, or object to how it is used, by emailing info@bell-us.co.za. You may also complain to the Information Regulator (South Africa).

9Limitation of liability

• We take reasonable care to keep our services running, but we do not guarantee that they will be uninterrupted or error-free.
• We are not liable for interruptions or losses caused by events outside our reasonable control, including power outages and load-shedding, failures of your internet connection or of third-party networks, and faults in equipment we did not supply.
• To the extent the law allows, we are not liable for indirect or consequential loss, including loss of profit, business or data.
• Nothing in these terms excludes liability that cannot be excluded by law, including under the Consumer Protection Act where it applies.

10General

• We may update these terms. The “last updated” date at the top shows when they last changed.
• These terms are governed by the laws of the Republic of South Africa.
• Questions: info@bell-us.co.za or 012-023-1654, 010-023-3817, 031-023-0606, 018-061-0011.