Frequently asked questions.

Only your email address and a contact number. You also type your name and choose a password to protect your account. No documents are needed to register.

Choose your service, pay online and send us your documents (see below). We then set you up. With Softphone you can start calling as soon as your setup is done – there is nothing to deliver.

When you choose the type of service you need, we ask for a copy of your ID (or passport) and a proof of residence. We use them to verify who you are and where you live before we activate a number (in South Africa this is known as RICA).

Your number is activated only once we have received your documents.

Bell-Us Softphone runs in the free PortSIP app on your smartphone. Download it here:

No. Softphone uses your own smartphone, so there is no handset and no handset handling fee. It is instant: you can call as soon as you are set up.

If you choose a cordless or physical (desk) landline handset, a once-off handset handling fee is billed once:

Softphone has no handset handling fee.

The handset and any other equipment we provide remain the property of Bell-Us. You use it for as long as you have the service. See our Terms & Conditions.

Your first payment covers any once-off fees and the rest of your first month, pro-rated from your start date. After that, services are billed in full on the 1st of every month.

Your invoices and statements are in your customer portal.

We retry the payment 3 times. If it still has not been paid after the third retry, your services are suspended until the amount due is paid.

• South Africa (Rand): online through Paystack (card, and the other methods Paystack's checkout offers, such as Instant EFT) or by card through Stripe. Invoices also show our South African bank details for EFT.
• Botswana (Pula): by card through Stripe, charged in BWP.
• Zimbabwe (US dollars): by card through Stripe, charged in USD.

Card payments are handled by our payment providers. We never ask for your card number by email or phone.

• South Africa – prices in ZAR
• Botswana – prices in BWP
• Zimbabwe – prices in USD

Softphone, Landline and call centre quotes are available in all three countries. Unlimited Internet is available in South Africa only.

• Customers: log in and use Contact in your customer portal to log a support request.
• Email info@bell-us.co.za or call 012-023-1654, 010-023-3817, 031-023-0606, 018-061-0011.
• Or use our contact page.